Refund policy
RETURN & REFUND POLICY
We want you to feel confident when purchasing Nutrafol products. If you are not completely satisfied with your purchase, you may be eligible for a refund or exchange under our return policy.
30-DAY RETURN POLICY
If you are not 100% satisfied with your purchase, you may return your product for a full refund or exchange within 30 days of delivery.
To be eligible for a return, the product must:
- Be returned within 30 days of delivery.
- Be in the same condition in which you received it.
- Be returned in its original packaging.
To start a return, please use our online Returns Portal or contact our Customer Care team.
RETURNS PROCESS
To request a return:
1. Provide your order number and email address.
2. Select the eligible product you wish to return or exchange.
3. Follow the return instructions provided.
4. Send the product back according to the instructions.
Once the returned product has been received and processed, your refund or exchange will be completed.
REFUNDS
Approved refunds will be issued to the original payment method used for the purchase.
Please allow additional time for your bank or payment provider to process the refund and make the funds available to you.
EXCHANGES
Eligible products may be exchanged within the applicable 30-day return period.
Products must be in the same condition in which they were received and in the original packaging.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or contains an incorrect product, please contact our Customer Care team as soon as possible.
Please provide your order number and relevant details regarding the issue. We will review your request and provide an appropriate resolution.
REAL GROWTH GUARANTEE
Certain Nutrafol Hair Growth Nutraceutical subscriptions may qualify for the Nutrafol Real Growth Guarantee.
Under the Real Growth Guarantee, eligible subscribers may receive a refund if they do not see results after participating in the program for 6 months and meeting all applicable program requirements.
Eligibility requirements may include:
- Purchasing eligible Hair Growth Nutraceuticals through a subscription.
- Remaining an active subscriber for the required period.
- Taking the recommended daily amount.
- Downloading and using the myNutrafol app.
- Completing required check-ins.
- Submitting required progress photographs.
The Real Growth Guarantee is subject to its separate terms and conditions and is not the same as the standard 30-day return policy.
SUBSCRIPTION ORDERS
Subscription customers may manage, pause, defer, or cancel their subscription through their Nutrafol account before the next subscription period begins.
Canceling a subscription prevents future renewal charges but does not automatically refund a current subscription period.
CONTACT US
If you have questions regarding returns, refunds, or exchanges, please contact:
Nutrafol Customer Care
Phone: 1-888-454-3320
Email: support@nutrafol.com
Nutraceutical Wellness, Inc.
236 5th Avenue, 7th Floor
New York, NY 10001
United States