Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Orders generally take 1–2 business days to be processed, packaged, and prepared for shipment.
Once your order has shipped, you will receive tracking information when available.
UNITED STATES SHIPPING
For customers in the United States, subscription orders qualify for free shipping.
One-time orders may be subject to shipping charges, which will be displayed during checkout.
DELIVERY TIMES
After an order has shipped, packages generally take approximately 3–7 business days to arrive.
Total delivery time may therefore vary depending on order processing time, shipping destination, carrier conditions, weekends, holidays, weather, and other circumstances beyond our control.
SHIPPING TRACKING
Once your order has shipped, tracking information will be provided when available.
Customers may use the tracking information to monitor the progress of their shipment.
SUBSCRIPTION ORDERS
Subscription orders are processed automatically according to the subscription frequency selected at checkout.
Depending on the subscription plan, orders may be processed monthly, every 3 months, or every 6 months.
Customers may update their shipping address or ship date through their Nutrafol account before the next order is processed.
Orders that have already been processed may be shipped to the previously selected address.
INTERNATIONAL SHIPPING
Nutrafol currently ships to a limited number of international destinations.
International availability may vary because of logistical considerations and ingredient regulations.
Customers outside the United States should confirm that Nutrafol ships to their destination before placing an order.
International customers may be responsible for customs duties, import fees, taxes, or other charges required by the destination country.
Nutrafol does not collect or control these local customs charges.
CUSTOMS DELAYS
International deliveries may be delayed by customs processing or local postal services.
Nutrafol is not responsible for customs delays or charges imposed by local authorities.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing an accurate shipping address.
If you need to change your shipping address, update it through your Nutrafol account as soon as possible.
If an order has already been processed, the new address may not apply to that shipment.
LOST, STOLEN, OR DAMAGED PACKAGES
If your package is lost, stolen, damaged, or missing items, please contact Nutrafol Customer Care.
Nutrafol works with Route for order protection on eligible orders.
If your order qualifies for Route protection, you may be able to submit a claim for a lost, stolen, or damaged package.
CONTACT US
Nutrafol Customer Care
Phone: 1-888-454-3320
Email: support@nutrafol.com
Nutraceutical Wellness, Inc.
236 5th Avenue, 7th Floor
New York, NY 10001
United States